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Returns Policy

Returns Policy
Connoisseurteas.com makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent.

If you have not received your order within 15 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent.

Refunds & Repairs
If your purchase from Connoisseurteas.com is found to be faulty and is in its guarantee period, please return it to us in its original packaging for a full refund or exchange (within the first 28 days) or repair thereafter. Refunds for valid claims will be made via the same method of payment as used to place your order.

Refunds may only be offered if the item purchased is unused, sealed and is in its original packaging. A small administration charge will be deducted from your refund once the item is returned to us.